Refund Policy

Quazko is a payment technology platform: the goods and services paid for through the platform are sold by the merchant, and the payment itself is processed by a licensed payment provider. This shapes how refunds work.

1. First stop: the merchant

Refund eligibility for a purchase (digital content, premium access, in-service benefits) is defined by the merchant's own refund policy shown at checkout or on the merchant's site. Buyers should contact the merchant first with the payment reference (payment_id) from their receipt or confirmation e-mail.

2. What Quazko does

• Where the merchant approves a refund, Quazko coordinates the technical reversal with the payment provider, where the provider and payment method support it.
• Refunded payments are permanently marked as refunded in the audit trail; a refunded payment can never be re-credited.

3. Cryptocurrency specifics

On-chain payments are irreversible at the network level. Where a refund is approved, it is executed as a new outbound transfer to an address provided by the buyer, normally in the same asset and net of network fees. Exchange-rate movements between payment and refund are not compensated.

4. Erroneous and duplicate payments

Overpayments, underpayments and technically duplicated transactions detected by the platform are flagged automatically and never credited silently. Contact support@quazko.com with the payment reference and we will investigate against the audit trail.

5. Timelines

We acknowledge refund-related inquiries within 2 business days. Technical execution timelines depend on the provider and network involved.